Grievance Redressal

We want to put things right quickly. If you have a complaint about the website, a product, an order, your membership or the way your personal information is handled, please contact our Grievance Officer.

How we handle complaints

• We acknowledge your complaint within 48 hours.
• We aim to resolve it within one month at most, and we tell you what we decided and why.
• If you are not satisfied, you may approach the consumer commission (for consumer complaints, through the National Consumer Helpline 1915 or consumerhelpline.gov.in) or, for personal data matters, the Data Protection Board of India.

What to include

Your name and mobile number, what happened, the date, any order number, batch code or member ID, and photographs if they help.

Office

Village Manwah, Bhalra Bhaderwah, District Doda, Jammu & Kashmir 182221
Email: [email protected] · Phone: +91 91033 64723