آرڈر، شپنگ، واپسی اور ریفنڈ

This page explains how orders work at HMAP, how products are delivered, and when you can return a product or get a refund. It is written in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

Who you are buying from

Himalayan Medicinal & Aromatic Producers Cooperative Ltd, گاؤں منواہ، بھلرہ بھدرواہ، ضلع ڈوڈہ، جموں و کشمیر 182221. Registration no. 70-DHPM-2026. Email [email protected], phone +91 91033 64723.

How to order

1. Message us on WhatsApp, call us, or send a bulk enquiry from the website.
2. We confirm the product, quantity, price, delivery charges (if any) and how to pay.
3. Your order is final only when we confirm it to you in writing (WhatsApp or email).

All prices are in Indian rupees. Where GST or other taxes apply, they are shown in the quotation or invoice.

Payment

We accept the payment methods we tell you when confirming your order (for example bank transfer or UPI). We never ask for your card PIN, OTP or password. Pay only to the account details given by our office.

Delivery

• We dispatch after payment is confirmed (or as agreed for bulk orders).
• The delivery time and charges depend on the product, quantity and your location, and are told to you when the order is confirmed.
• Please check the parcel when it arrives. If it is damaged or opened, tell us the same day and keep the packing.

Returns, replacement and refunds

• Damaged, leaking, wrong or defective product: make a video while receiving & unpacking the product, tell us within 48 hours of delivery with photographs & video of the product, the batch code and the packing. We will replace it or refund you.
• Quality complaint: write to us with the batch code. We trace every batch back to the farm and will investigate.
• Opened or used products: because essential oils, hydrosols and herbs are not resaleable once opened, we cannot take them back unless they are defective.
• Order cancelled by you before dispatch: a full refund.
• Order we cannot fulfil: a full refund.

Approved refunds are made to the same account or UPI you paid from, usually within 7 working days of our approval.

Complaints

If you are not satisfied, write to our Grievance Officer (see the Grievance Redressal page). We acknowledge complaints within 48 hours and resolve them within one month.